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General Questions

What is Smart Express Marketplace?

Smart Express Marketplace is a digital platform that connects manufacturers, exporters, and buyers globally. It allows sellers to showcase and sell their products while the platform manages shipping, handling, and secure payment collection.

Who can use this marketplace?

The marketplace is open to verified manufacturers, exporters, and wholesalers, as well as retail buyers or businesses seeking high-quality products directly from Sialkot, Pakistan.

 

What types of products are available?

The marketplace specializes in Sialkot’s most renowned products, including sports goods, surgical instruments, leather garments, sportswear, cutlery, safety gear, and more.

Seller Information

How can I register as a seller?

You can sign up by clicking the “Become a Seller” button on the homepage and filling out the registration form with your company details, product categories, and verification documents.

Is there any registration or listing fee?

Basic registration is free. However, premium plans may apply for sellers who want advanced features like higher product visibility, advertising, or customized storefronts.

How do sellers receive payments?

Yes. Each seller has access to a personalized dashboard that displays orders, sales statistics, messages, and payment updates in real time.

Shipping & Handling

Who handles shipping and delivery?

The marketplace manages logistics through its trusted local and international courier partners. Sellers only need to prepare the product; the rest — packing, labeling, and delivery — is handled by the platform.

 

Do you ship internationally?

Yes, we provide worldwide shipping to most destinations, ensuring that buyers from any region can access genuine Sialkot-made products.

How long does shipping take?

Delivery time depends on destination and product type, but generally ranges between 5 to 15 business days for international orders.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.